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System Administrator - Microsoft
Title:System Administrator - Microsoft

TITLE: System Administrator

REVISED: February 2018

DEPARTMENT: Network Services





The primary function of each employee is to help United Solutions achieve its Mission:


The Mission of United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.


United Solutions Company maintains and manages a 24x7 NOC located in Tallahassee, FL.


The Network Services Department monitors client systems for atypical operating events and provides appropriate resolution to issues as they arise. The ability to multi-task, prioritize and analyze best path to resolution, in a fast-paced environment is essential.


The Microsoft System Administrator is responsible for administering and maintaining applications and services associated with Microsoft technologies, including, but not limited to Windows, Active Directory, Exchange, SQL, Skype for Business, SharePoint services SCCM, and O365.



  • Responsible for ensuring systems are operational when needed, performing necessary maintenance, and securing the systems.
  • Collects and analyzes usage and performance data; diagnoses problems and takes appropriate action anytime, day or night.
  • Participates in After Hours Support rotation
  • Provide 2nd level Help Desk support issues, as necessary.




  • Excellent customer service skills with acceptable response times to phone calls, emails and customer requests.
  • Excellent verbal and written skills necessary to communicate technical concepts in a clear, concise manner to a wide level of personnel.
  • Excellent interpersonal skills necessary to mentor junior staff and foster collaboration among co-workers.
  • Ability to work with the latest Window Server versions.
  • Able to quickly and accurately determine incident scope and impact.
  • Ability to work independently with minimal supervision.
  • Ability to function in a fast paced environment and in stressful situations while meeting deadlines.
  • Ability to prioritize, plan, and organize projects and tasks.
  • Strong response time to phone calls, emails and customer requests.



  • A four (4) year college degree or completion of a specialized course of study at a technical or trade school. Eight (8) to ten (10) years of similar or related professional experience. Combination of education and similar experience may be substituted.
  • Preference given to candidates with MCSE certification
  • Must be bondable



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